Unmatched Support for Seamless Connectivity
At NextGen WiFi, we pride ourselves on delivering exceptional customer support to ensure a seamless internet experience for both property owners and tenants. Our dedicated support team is available 24/7 to assist with troubleshooting, speed optimizations, and upgrade requests. With quick response times, remote diagnostics, and on-site assistance when needed, we take the hassle out of internet management. Whether it’s a minor connectivity issue or a high-speed upgrade, our experts are always ready to help—because reliable service starts with reliable support.
Frequently Asked Questions
What happens if the power goes out?
If there is a power outage, your WiFi will be affected as the network equipment relies on electricity. We recommend having a backup power source if uninterrupted connectivity is critical.
What should I do if my internet speed is slow?
Try restarting your device and checking for any large ongoing downloads. If the issue persists, contact our support team for troubleshooting and upgrade options.
Can tenants upgrade their internet speed?
Yes! While the base plan covers everyday streaming and browsing, tenants can upgrade to our Turbo package for speeds up to 1,000Mbps for an additional monthly fee.
How is NextGen WiFi different from traditional ISPs?
Unlike traditional ISPs, NextGen WiFi is fully managed, meaning no individual contracts, setup fees, or personal routers are required—tenants get instant access upon moving in.
Is there a data cap on the service?
No, there are no data caps. NextGen WiFi provides unlimited high-speed internet so tenants can stream, work, and game without restrictions unless it is suppected that our terms of service are being violated.
Who do tenants contact for support?
Tenants can reach out to our dedicated support team for troubleshooting, upgrade requests, or any connectivity issues. Our 24/7 support ensures quick assistance when needed.
Email Us
residential-support@nextgenwifi.com